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Privacy Policy

Effective Date: May 21, 2026

Welcome to the website of DIONIS Rooms & Apartments ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.dionisapartments.com) or book a stay or service with us.

1. Information We Collect

We collect information that you voluntarily provide to us when you make a reservation, contact us, or use our services.

  • Personal Identification Information: Name, email address, phone number, and home address.

  • Booking Information: Arrival and departure dates, special requests, and tour/transport preferences.

  • Payment Data: Credit card numbers and billing information (processed securely through our third-party payment gateways; we do not store full credit card numbers on our servers).

  • Identity Verification: Upon check-in, we are legally required by the laws of North Macedonia to collect passport or national ID card details for the tourist registry.

  • Automatically Collected Data: When you visit our website, our host (Wix) automatically collects certain information, including your IP address, browser type, operating system, and pages viewed, through the use of cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and manage your room reservations, airport shuttles, and tour bookings.

  • To communicate with you regarding your stay (e.g., sending booking confirmations, check-in instructions, and answering inquiries).

  • To process payments and prevent fraudulent transactions.

  • To comply with local legal obligations, such as reporting guest stays to the local tourist board and police registry in North Macedonia.

  • To improve our website functionality and customer service.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share your data with third parties in the following limited circumstances:

  • Service Providers: We share necessary data with trusted third-party platforms that help us operate our business, such as Wix (our website host) and HotelRunner (our booking channel manager).

  • Payment Processors: To securely handle your transactions.

  • Legal Obligations: We may disclose your information to law enforcement or government authorities if required to do so by local law (e.g., mandatory guest registration).

4. Data Storage and Security

Our website is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

While we use commercially acceptable means to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies (small text files placed on your device) to enhance your browsing experience, analyze site traffic, and remember your preferences. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our site, such as the booking engine.

6. Your Data Privacy Rights

Depending on your location (including under the GDPR and North Macedonian data protection laws), you have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to any inaccurate or incomplete data.

  • Request the deletion of your personal data (subject to legal retention requirements, such as tax and hospitality laws).

  • Withdraw consent for any marketing communications.

7. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:

DIONIS Rooms & Apartments

  • Address: [Insert Your Exact Street Address], Prilep, North Macedonia

  • Email: [Insert Your Business Email Address]

  • Phone: [Insert Your Business Phone Number]

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